Return & Refund Policy
How cancellations and refunds work for our services
Last updated: October 6, 2026
1. What this policy covers
RHC Solutions sells professional IT services: consulting, cloud and cybersecurity engagements, assessments, managed services and staff augmentation. This policy explains how cancellations and refunds work for these services, including services you book or pay for on this website.
We do not sell or ship physical products, so there is nothing to send back: no return shipping, no return labels and no restocking fees.
2. No returns
A service cannot be returned once it has been performed. Fees for work already carried out are not refundable, except in the cases below or where your service agreement says otherwise.
3. When we give a refund
- Services we do not deliver. If we cancel an engagement, or cannot deliver a service you have paid for in advance, we refund what you paid for the part we did not deliver.
- Billing errors. If you were charged twice, or more than the agreed price, we refund the difference.
- Your service agreement. Where a signed service agreement or statement of work sets its own cancellation or refund terms, those terms apply.
4. Customers in the European Union: right of withdrawal
If you are a consumer in the European Union (buying for personal use, not for your business) and you agreed to a service online or otherwise at a distance, you have the legal right to withdraw from the contract within 14 days of concluding it, without giving a reason.
- To withdraw, send us a clear statement before the 14 days end, for example by email to [email protected]. You may use the model withdrawal form below, but you do not have to.
- We refund all payments received from you within 14 days of receiving your withdrawal, using the same payment method you used unless you expressly agree otherwise. You pay no fees for the refund.
- If you asked us to start the service during the withdrawal period, you pay an amount in proportion to what we provided before you told us you were withdrawing.
- You lose the right of withdrawal once the service has been fully performed, if you asked us to start within the withdrawal period and confirmed that you understood you would lose the right on full performance.
This right comes from EU law (Directive 2011/83/EU on consumer rights). It does not apply to purchases made for business purposes.
Model withdrawal form
To RHC Solutions, [email protected]:
I hereby give notice that I withdraw from my contract for the provision of the following service: [service]
Ordered on: [date]
Name: [your name]
Address: [your address]
Date: [date]
5. Your other rights
Nothing in this policy limits the rights you have under the consumer protection laws of your country or state, including your rights when a service is not provided with reasonable care and skill.
6. How to cancel or ask for a refund
Email [email protected] or call +1 (917) 628-2365 with your name, the service and your invoice or order number. We confirm that we received your request. Approved refunds are paid to your original payment method within 14 days of approval.
To cancel a scheduled engagement, tell us as early as you can. Any cancellation terms in your service agreement apply.
7. Changes to this policy
We may update this policy; the date at the top shows when it last changed. Changes do not affect services you bought before the change.
Contact Us
If you have any questions about this policy, please contact us:
Email: [email protected]
Phone: +1 (917) 628-2365
Address: New York, NY
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