> Contain the breach. Recover fast. Come back stronger.

Incident Response Services

When you are under attack, every hour matters. RHC Solutions delivers 24/7 emergency incident response for organizations in active crisis, and IR retainers with guaranteed response SLAs for those who want a team on standby — investigating, containing, and recovering so an incident never becomes a catastrophe.

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Incident response (IR) is the structured process of detecting, containing, eradicating, and recovering from a cyberattack — and the speed of that response is the single biggest factor in how much it ultimately costs. RHC Solutions provides incident response two ways: an IR retainer, where our team learns your environment in advance and stands ready with guaranteed response SLAs, and emergency incident response, where we engage immediately for organizations already under attack. In both cases we follow the NIST incident-response lifecycle and bring the forensics, containment, and recovery expertise to get you operating again — fast.

What we deliver

24/7 Emergency Response

Active breach right now? We engage immediately to triage, contain the attacker, and stop the bleeding — guiding your team through the critical first hours.

Incident Response Retainer

A team on standby with guaranteed response SLAs, pre-agreed terms, and prior knowledge of your environment — so when something happens, we start fast, not cold.

Digital Forensics & Root Cause

We determine how the attacker got in, what they touched, and whether data was taken — the answers your leadership, insurer, and regulators will demand.

Containment & Eradication

Isolate affected systems, evict the attacker, close the entry point, and remove persistence so they cannot simply return after recovery.

Recovery & Hardening

Restore clean systems and data in a safe order, then close the gaps that allowed the incident — MFA, segmentation, patching, and monitoring.

IR Readiness & Tabletops

Incident-response plans, runbooks, and tabletop exercises that prepare your team before an incident — the cheapest hour you will ever spend on security.

IR retainer vs. emergency response

Dimension	IR retainer (on standby)	Emergency (no retainer)
Response time	Guaranteed SLA, measured in hours	Best-effort — onboarding starts during the crisis
Environment knowledge	We already know your systems and contacts	We learn your environment cold, under pressure
Cost	Predictable prepaid hours at a lower rate	Premium emergency rate
Preparation	Playbooks, tabletop exercises, IR plan in place	None — improvised in the moment
Cyber insurance	Satisfies insurer and framework expectations	May complicate claims and coverage
Best for	Organizations reducing risk before an incident	Organizations in an active breach right now

How we engage

We work the NIST incident-response lifecycle: Preparation (plans, playbooks, and tabletop drills), Detection & Analysis (scope and understand the incident), Containment (stop the spread), Eradication (remove the attacker and their footholds), Recovery (restore operations safely), and Post-Incident lessons learned (so the same thing cannot happen twice). Retainer clients get the preparation phase done in advance — which is exactly why their incidents resolve faster and cost less.

The economics are stark. IBM’s 2024 Cost of a Data Breach Report put the global average breach at USD 4.88 million and found organizations took an average of 258 days to identify and contain a breach — the window in which damage compounds. The same research consistently shows that organizations with a tested incident-response plan and team contain breaches faster and pay dramatically less than those improvising. Incident response is not a cost center; it is the control that caps your worst day.

> FAQ

Frequently Asked Questions

What is incident response?

Incident response is the structured process of detecting, containing, eradicating, and recovering from a cyberattack, then learning from it. The goal is to limit damage, restore operations quickly, and prevent a repeat — and the faster it happens, the lower the total cost.

What is the difference between an IR retainer and emergency incident response?

An IR retainer means our team is on standby with guaranteed response SLAs and already knows your environment, so we respond fast at a predictable, lower cost. Emergency response is for organizations already under attack with no retainer — we engage immediately but must learn your environment during the crisis at a premium rate.

How fast can you respond?

Retainer clients get a contractual response SLA, typically measured in hours. For emergencies, we engage as quickly as possible once you contact us — but a retainer always produces a faster, smoother response because the groundwork is already done.

We are being attacked right now — what should we do?

Contact us immediately. Do not power off or wipe affected machines (that can destroy forensic evidence); instead isolate them from the network if you safely can, preserve logs, and avoid tipping off the attacker. We will guide you through containment from the first call.

Does an IR retainer help with cyber insurance and compliance?

Yes. Cyber insurers increasingly expect a documented, tested incident-response capability, and frameworks like SOC 2, ISO 27001, and HIPAA require an incident-response plan. A retainer satisfies those expectations and can improve your coverage and claims position.

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Be ready before the breach

Set up an incident-response retainer with guaranteed SLAs — or, if you are under attack right now, contact us for emergency response.

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